A colleague refers someone your way. Before they pick up the phone, they check your website. It loads slowly. The design looks five years old. On mobile, the text overlaps.
They close the tab. Your colleague never finds out. Neither do you.

“I almost didn’t call you because of your website. Looked so outdated I wasn’t sure you were still in business.”
Client to lawyer, r/legalmarketing
Legal Practice Intelligence: 90% of prospects research a firm online between receiving a referral and making contact. One Sydney lawyer discovered only 1 in 4 of her referrals were actually calling.